Alan Waldock
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Thames Water World

Design of a digital tool offering a brand-new approach for Thames Water to customer research, informing its long-term business planning and ensuring future investment can meet customer’s service expectations.

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The tool sought to increase understanding of the trade-offs in running a water utility, and provide more informed feedback about people’s priorities.

The tool sought to increase understanding of the trade-offs in running a water utility, and provide more informed feedback about people’s priorities.

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Customer responses were visualised as a unique, sharable ‘Water World’ helping to explore the future impact of their decisions.

Customer responses were visualised as a unique, sharable ‘Water World’ helping to explore the future impact of their decisions.

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Organisation Future Cities Catapult Role Concept / UX / Art Direction Credits UX / UI Design:  Monique SIlva User research:  Lucy Barrett

Organisation
Future Cities Catapult

Role
Concept / UX / Art Direction

Credits
UX / UI Design: Monique SIlva
User research: Lucy Barrett